Your voice matters
Make a complaint
You can tell us if something went wrong with your support. You can ask someone you trust to help you. Raising a complaint will not affect your support.
1. Tell us what happened
Use the form below, call or SMS 0480 068 362, or email ndis@ausfr8.com. You do not need to use special words.
2. We will listen
We will review what happened, talk with you about what you want, and explain what happens next. We will protect your privacy as far as the law allows.
3. You can go to the NDIS Commission
You do not need to complain to us first. The independent NDIS Quality and Safeguards Commission takes complaints about providers and workers. Call 1800 035 544 or report an issue online. If someone is in immediate danger, call 000.
Tell us about your concern
Only three answers are needed. Please do not include urgent safety issues here — call 000 in an emergency.
Read the NDIS Commission’s Easy Read participant guide, which includes making a complaint.