Easy-to-read guide
Your NDIS rights and our responsibilities
You should feel safe, respected and involved in decisions about your support. This page explains the main rules in everyday language. It is a summary, not a substitute for the official NDIS rules.
You choose your support
Tell us what matters to you. Ask questions. You can involve a friend, family member, advocate or nominee. You can raise concerns without losing your right to quality support.
Official source: NDIS Commission — Your rights · Last reviewed: 27 September 2026
Workers must treat you well
The NDIS Code of Conduct requires workers and providers to respect your decisions and privacy, work safely and honestly, act on safety concerns, and prevent abuse, neglect and sexual misconduct.
Official source: NDIS Commission — Code of Conduct · Last reviewed: 27 September 2026
Registered providers must meet standards
The NDIS Practice Standards cover participant rights, management, how supports are delivered and safe places to receive support. Extra standards apply to some types of care.
Official source: NDIS Commission — Practice Standards · Last reviewed: 27 September 2026
Safety concerns must be acted on
Providers must identify, record and manage incidents. Registered providers must also report certain serious incidents to the NDIS Commission. If someone is in immediate danger, call 000.
Official source: NDIS Commission — Incident management · Last reviewed: 27 September 2026
You can make a complaint
Tell us directly or use our simple complaints form. You can also go straight to the independent NDIS Commission or call 1800 035 544.
Official source: NDIS Commission — Report a complaint · Last reviewed: 27 September 2026
This is a plain-language website summary. Please ask us for accessible formats or use the linked official resources for the full rules.